GGG Staff Tracker
| Thread | Poster | Time | ||
|---|---|---|---|---|
 | DUPING MIRROR | Timothy_GGG#0000 | 01/20 | |
" I double checked this and it appears there is 20000+ offers for mirrors in buy orders, in this case do you think the translation is incorrect for your language? | ||||
| | 3.25.3c Hotfix 2 | Kieren_GGG#0000 | 01/20 | |
[h3]3.25.3c Hotfix 2[/h3]
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| | 0.1.1 Hotfix 3 | Kieren_GGG#0000 | 01/20 | |
| This hotfix has now been redeployed without the crashes it was causing before. | ||||
| | 0.1.1 Hotfix 3 | Kieren_GGG#0000 | 01/20 | |
0.1.1 Hotfix 3
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| | Customer Support Update | Community_Team#0000 | 01/20 | |
We'd like to take a moment to apologise for our slower-than-usual support response times. Due to the massive increase in tickets from Early Access, we've fallen behind our usual standard. Today we want to detail what went down and how we’ve been working to improve the situation.
In the lead up to the launch of Path of Exile 2’s Early Access we began to ramp up our Customer Support team. It quickly became evident that our efforts were not nearly enough and we have since doubled the size of the team, and we are still hiring more. The Support Team is responsible for not only the emails and private messages, but also the in-game chat and forum moderation. All of these have been approximately 10 times busier than our previous busiest time. Since the announcement on the 22nd of November the Support Team has received around 545,000 email requests and been able to reduce the remaining requests to approximately 75,000. We really appreciate everyone's patience while the Support Team has been working hard to get through the requests we receive and can assure you that we are bolstering the Support Staff member numbers to ensure more timely responses in the future. If you’re still waiting for a response, we urge you not to send another email as it will move you to the back of the queue. Be assured that our team will get to you as quickly as they can. You deserve better customer service than we’ve been able to provide despite the best efforts from our team and for this we are sorry. If you currently reside in New Zealand or Australia, are either a New Zealand Citizen, Resident or Australian Citizen and would like to apply for a position in the Support department, please send an email through to [email protected]. Positions are only available for people who would like to work at our office in Henderson, New Zealand. | ||||
| | Cant use tradesite | Novynn#0000 | 01/20 | |
| If you have multiple accounts (ie. there is a "Switch Account" link in the top-left by your account name), then you should make sure you're using the correct sub-account that you actually play on. | ||||
| | POE 2 - Unbearable rate of "An unexpected disconnection occurred" | Jatin_GGG#0000 | 01/20 | |
| Thanks for your report, we're looking into this. | ||||
| | 0.1.1 Hotfix 3 | Kieren_GGG#0000 | 01/20 | |
| Apologies, the hotfix caused some problems and has now been rolled back. | ||||
| | "Couture of Crimson" bugged | Jatin_GGG#0000 | 01/20 | |
| Thanks for your report, I'll pass this on. | ||||
| | polymathy bug | Jatin_GGG#0000 | 01/20 | |
| Thanks for your report, I'll pass this on. | ||||
| | From Nothing Diamond Jewel Removes Att Node Bonus | Jatin_GGG#0000 | 01/20 | |
| Thanks for your report, I'll pass this on. | ||||
| | altar's atlas doesnt always works | Jatin_GGG#0000 | 01/20 | |
| Thanks for your report, I'll pass this on. | ||||
| | Mind over Matter not working properly | Jatin_GGG#0000 | 01/20 | |
| Thanks for your report, does your Mana Flask remove Life on use? | ||||
| | Self-Killing with "Lightning Warp" Skill | Jatin_GGG#0000 | 01/20 | |
| Thanks for your report, does your Mana Flask have the mod "Removes 15% of Mana Recovered from Life when used" on it? This could potentially be the reason you die. | ||||
| | PoE2 "You do not have the required quest state" Act 2 | Jatin_GGG#0000 | 01/20 | |
| Thanks for your report, I'll pass this on. | ||||
| | Cannot access PoE2 characters | Nichelle_GGG#0000 | 01/19 | |
"Please check out this announcement to see if this helps, if not please send an email to [email protected], thanks! | ||||
| | Trade site ,account not linke | Nichelle_GGG#0000 | 01/19 | |
"Hiya, you may need to ensure you are logged into the correct sub-account when viewing the Path of Exile trade site. | ||||
| | Account locked with unknown reason & no support for 2 weeks | Nichelle_GGG#0000 | 01/19 | |
"Hiya, I am sorry to hear this. We will be sure to get back to your email as soon as possible, and we appreciate your continued patience. | ||||
| | 0.1.1 Hotfix 2 | Jeff_GGG#0000 | 01/17 | |
0.1.1 Hotfix 2
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| | Original Sin stat didnt change with divine orb | Timothy_GGG#0000 | 01/17 | |
| Original Sin cannot be divined to gain the new stat, the patch notes do not mention it can be changed with a divine orb. | ||||
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