GGG Staff Tracker
ThreadPosterTime
seller account bug after patch Novynn#0000 11/21
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https://www.pathofexile.com/trade/search/sony/Settlers/9vvyXjQfK
Make sure you have the correct realm selected.
seller account bug after patch Novynn#0000 11/20
This should be fixed now.
No way to check player's profile Novynn#0000 11/20
You can now click the character name to go to the player's profile in compact mode.
Trade search with Seller account doesnt work for a specific name Novynn#0000 11/20
This should be fixed now.
GGG Live Twitch Drops Natalia_GGG#0000 11/20
Tune into GGG Live on November 21st at 12pm PST to finally find out everything about Path of Exile 2 in Early Access! By watching the livestream you will also be able to earn Hands of Xesht Back Attachment. By the way, this amazingly creepy Back Attachment will work in Path of Exile right upon receiving and in Path of Exile 2 when it launches in Early Access on December 6th PST.



How to Participate

Simply link your Path of Exile account to Twitch (see below) and tune into GGG Live at www.twitch.tv/pathofexile, or any channel in the Path of Exile 2 Directory for 90 minutes on Thursday November 21st (PST). Drops will be enabled from 12PM PST until 9PM PST.

You will get the Hands of Xesht Back Attachment after 90 minutes of accumulated watch time on any channel streaming Path of Exile 2 during the event. This means that the drop is guaranteed for everyone who has watched any Path of Exile 2 stream for this amount of time. This promotion is available for all accounts.

*If you’re planning to stream Path of Exile 2 during our livestream and want to enable Twitch Drops for your viewers, you can do it via your Twitch Creator Dashboard here. Please be mindful of category change this time, and enable Drops for Path of Exile 2.

Linking your Path of Exile Account to Twitch

Visit your Twitch Settings page while logged in. If your account isn't connected, click the "Connect" button for Twitch under "Other Connections". Please also make sure that the sub-account you’re linking with Twitch is the one that you want to receive the Drop to. Complete the process on Twitch and you will be redirected back to your Twitch Settings page. If your account is already connected, this page should say "Your Path of Exile account is currently linked to your Twitch account."

After you've accumulated enough watch time to earn your Hands of Xesht Back Attachment, you must redeem them from your Twitch Inventory before the promotional period ends. Then they will be available in your microtransactions list in Path of Exile and Path of Exile 2 (when it launches in Early Access on December 6th).

The Hands of Xesht Back Attachment will be available for purchase in both Path of Exile 1 and Path of Exile 2 at a later date.

We can't wait to show you Path of Exile 2 in Early Access! To stay up to date in the lead up to the livestream, make sure to check out our Twitter, Facebook and Forums. We'll see you at GGG Live at www.twitch.tv/pathofexile!
3.25.2 Hotfix 4 Kieren_GGG#0000 11/20
Sorry, there was a problem where it was still affecting the standalone client. This should now be fixed.
How does one "merge" or "link" accounts Nichelle_GGG#0000 11/20
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Also, if im logged into my steam account and then add the xbox account which one will be the main account, its not clear from the wording.
Hiya, looks like you were able to merge your Xbox account successfully; if you are still wishing to migrate your microtransactions and haven't already done so please contact [email protected] so we can look into this further. Additionally, the account you are logged into before clicking Manage account and linking an account via the Secondary Login options should be your main account.
3.25.2 Hotfix 4 Kieren_GGG#0000 11/19

3.25.2 Hotfix 4

  • Fixed a bug where Steam clients were unable to change Sub-accounts from the login screen.
  • Fixed a bug where Private League owners were unable to accept requests from others to join.
  • Fixed a bug where Guild Leaders were unable to accept point donations.
  • Fixed a client crash that occurred when using Awakener Orbs.
You will need to restart your client to receive the client changes in this patch.
Supporter Pack hideouts missing from Helena Stacey_GGG#0000 11/19
Apologies for the inconvenience, your Guild Hideout and Guild Hideout Decoration microtransactions should be available once again. If this is not the case, please don't hesitate to let us know!
Guild Hideout BUG Stacey_GGG#0000 11/19
Apologies for the inconvenience, your Guild Hideout and Guild Hideout Decoration microtransactions should be available once again. If this is not the case, please don't hesitate to let us know!
macOS client keeps crashing Timothy_GGG#0000 11/19
We are looking into this, sorry for the inconvenience.
Core Supporter Packs End Soon - An Update About Shipping Physical Items Natalia_GGG#0000 11/19

Core Supporter Packs End Soon

During our upcoming GGG Live broadcast on November 21st PST we will release a new series of Supporter Packs with keys to Early Access in Path of Exile 2. These packs will replace the current Core Packs, so you have a few days left to consider purchasing one of those before they leave the store forever.

Each Core Supporter Pack contains many exclusive cosmetic microtransactions which interact with your gameplay visually, as well as tons of points to spend. The higher-tier ones include physical items, such as a t-shirt, a hoodie and a pack of art prints signed by our developers.

If you're interested in getting one of the Core Supporter Packs but you're not sure you'll be able to do so in time, we'd recommend setting up a payment plan which can reserve a pack for you for up to three months after the commencement of your plan. Just email us in advance at [email protected], we'll be happy to help you!

Check out the cosmetic effects from these supporter packs by watching the video below.



Thanks for your support!

An Update About Shipping Physical Items

With the release of new Supporter Packs this Thursday, we’re making changes to our shipping policy. We are now working with a new shipment company to ensure your physical merchandise gets to you without delays. In order to provide a better shipping experience to our players, we will now be charging for the delivery of physical items (the full shipment cost will be calculated at checkout). You will still have the option to opt out from shipping and receive points instead of physical items.

Please note that this doesn’t affect the current set of Core Supporter Packs. All physical items available in these Packs will be shipped for free by the new company for new purchases. Unfortunately we’re still in the process of resolving issues with shipment for those who purchased packs before we changed shipment companies. We’re really sorry about the delay. Thank you for your patience while we work through this.
3.25.2 Hotfix 3 Stacey_GGG#0000 11/19

3.25.2 Hotfix 3

  • Temporarily disabled the /convertracereward chat command while we investigate issues with this.
seller account bug after patch Novynn#0000 11/19
Thanks for the report.
No way to check player's profile Novynn#0000 11/19
Thanks for the report.
Item posting on Forum is broken after account patch Timothy_GGG#0000 11/19
Hi this should be fixed if you clear your browsers cache.
Unable to select other account in Steam client post account merge Timothy_GGG#0000 11/19
A temporary solution for this is to use the stand-alone client.
Paid for pack not showing up. Nichelle_GGG#0000 11/19
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794152623 is my reference number. Paid for the kalguuran pack nothing is showing up point or items.
Hiya, I've made a small change for you, could you please try logging into a new instance in-game and let us know if this fixes this for you?
Steam account characters lost after transfer Nichelle_GGG#0000 11/19
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Hedral#8708 wrote:
Hello, Sorry if the problem has already been adressed by someone else but I couldn't find any info on that issue. I tried to login today via steam (Nvidia GeForce Now on Mac) for the first time since the console transfer. When I logged in the game asked me to link my poe account using the website. Which I usually do and connect via Steam. But when I did, all my characters and every purchase I made and linked to my Steam account disappeared. It's like I never played PoE before on that account. I also have an old Xbox account and those characters still exist (haven't played it since Ritual). Kinda lost here and a bit worried of what I should do Thanks for your help
Hiya, as @Timothy_GGG states here this is currently being looked into - we appreciate your continued patience in the meantime.
Any way to get rid of the # at the end of the account name? Nichelle_GGG#0000 11/19
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It's hideous. Why bother picking a name if some random carbuncle is appened to it?
Unfortunately this is not something we are able to remove. You can find an explanation as to why these were added here.